Refund Policy

Last updated: 2026-05-11 · Version: 1.3

This page summarises our refund terms in plain language. The legally binding version lives in our Terms of Service, Section 7. If the two differ, the Terms of Service control. We treat refund requests in good faith and respond within 3 business days (no later than 7 business days during heavy launch periods).

v1.3 (2026-05-11) aligns the Lifetime cooling-off period with the UK/EU 14-day standard and clarifies that Pro subscriptions are not pro-rated on cancellation. The previous "7 days + zero launches" condition for Lifetime has been dropped — calendar age of the purchase is now the sole eligibility gate.

Lifetime ($149)

Refundable within 14 days of purchase, full refund, no questions asked. After 14 days, Lifetime is non-refundable. When a Lifetime seat is refunded, it returns to the public pool and becomes available for the next customer.

The 14-day window is unconditional within the window — you may use the calculator during the cooling-off period without losing the right to a refund. This aligns with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU; we extend the same window to all customers regardless of jurisdiction.

Pro Monthly ($9 / month)

Pro Monthly is a recurring subscription. We do not pro-rate refunds for partial months. Cancelling from your Stripe Customer Portal (linked from your account page) stops future billing immediately; access to Pro features continues until the end of the current paid billing period. Refunds for partial months are issued only when the cancellation is the result of a billing error on our side.

Pro Annual ($79 / year)

Pro Annual is a recurring annual subscription. We do not pro-rate refunds for partial years. Cancelling from your Stripe Customer Portal stops the next renewal immediately; access to Pro features continues until the end of the current paid year. After cancellation, no refund of the unused portion of the current year is issued unless the cancellation is the result of a billing error on our side.

Excel Template ($19) and Benchmark Report ($29)

These two digital downloads are not yet on sale (planned launches 2026-07-23 and 2026-08-20 respectively). The refund posture below is the policy that will apply once the products are available; the payment processor and seller-of-record arrangement (if any) for each product will be confirmed in a Terms revision published before each launch.

Once on sale, digital downloads are, in general, non-refundable once the download link has been delivered. Narrow exceptions:

  • Duplicate charge — refunded automatically within 1 business day of detection.
  • Zero downloads — if the download link has been delivered and you can demonstrate it was never used (server-side log shows zero downloads), we will consider a refund within 14 days of purchase at our discretion.
  • Material defect — if the file is corrupted or substantially fails to match the published description, we will repair or refund.

EU / UK consumers — 14-day right of withdrawal

Under the EU Consumer Rights Directive (2011/83/EU, Art. 16(m)) and equivalent UK regulations, EU and UK consumers normally have a 14-day right of withdrawal for digital purchases. By completing checkout for any digital download (Excel Template, Benchmark Report) and obtaining immediate access to the file, you expressly consent to begin performance immediately and acknowledge that you lose the 14-day right of withdrawal once download is enabled. The narrow refund exceptions above still apply. (Note: the Excel Template and Benchmark Report are not yet on sale; the consent-collection flow at checkout will be described in a Terms revision published before each launch.)

For Lifetime ($149), the 14-day Lifetime refund window described above is offered to all customers worldwide and is fully consistent with the UK/EU right of withdrawal — no separate consent-collection step is required, and EU/UK consumers receive the same unconditional 14-day window as everyone else.

For Pro Monthly ($9) and Pro Annual ($79), the right of withdrawal applies as follows: cancellation from the Customer Portal stops future billing immediately; access continues until the end of the paid period; we do not pro-rate the current period. Subscriptions are continuous-supply digital services, and once you have used the service in the current paid period, no pro-rated refund of that period is provided.

How to request a refund

Email hello@getpodprofit.com with the email address associated with your purchase and a brief reason (optional but appreciated for product feedback). Lifetime, Pro Monthly, and Pro Annual purchases are processed via Stripe.

Chargebacks

If you initiate a chargeback before contacting us, we may suspend your account pending resolution. Please email us first — we'd rather refund you cleanly than fight a dispute.

Trademarks

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